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Privacy & Security

PrivacyPolicy

Your privacy is important to us. Learn how we collect, use, and protect your personal information when you use Cacoon.

Last updated: October 9, 2025
1

Introduction

Welcome to Cacoon. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2

Information We Collect

We collect information you voluntarily provide and automatically when you use our service.

Personal information during registration (email address, name)
Payment information processed securely by Stripe
Support communications and feedback form data
Log data (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent)
Device information and cookies
3

How We Use Your Information

We use collected information to provide, operate, and improve our service.

Provide, operate, and maintain our service
Process transactions and manage your account
Send technical notices, updates, and support messages
Respond to comments, questions, and customer service requests
Analyze usage patterns to improve our service
Detect, prevent, and address technical issues and security threats
Send marketing communications (with your consent)
Comply with legal obligations
4

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information.

Data encrypted in transit using SSL/TLS protocols
Secure server storage with access controls
Regular security audits and updates
No method of transmission is 100% secure - we strive for best practices
5

Third-Party Services

We use trusted third-party services to help us operate our business.

Stripe: Payment processing (subject to Stripe's Privacy Policy)
Render: Hosting and infrastructure
Brevo: Email delivery services
Analytics services: To understand user interactions
6

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service.

Cookies are files with small amounts of data stored on your device
You can instruct your browser to refuse all cookies
Not accepting cookies may limit your ability to use some portions of our service
7

Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal information.

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to our processing of your personal information
Restriction: Request restriction of processing
Withdraw consent: Withdraw your consent at any time
8

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Retention period based on the purpose of collection
Longer retention when required or permitted by law
Secure deletion or anonymization when no longer needed
9

Children's Privacy

Our service is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13
Parents should contact us if their child has provided personal information
We will delete such information from our systems upon notification
10

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction.

Data protection laws may differ in other jurisdictions
By using our service, you consent to such transfers
We ensure appropriate safeguards for international transfers

Policy Changes

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@cacoon.app. We will respond to your request within 30 days.

Questions About Your Privacy?

We're committed to protecting your privacy and being transparent about our practices.

Email Support

support@cacoon.app

Response Time

Within 30 days for privacy-related inquiries

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