We offer a 7-day money-back guarantee for all new subscriptions. Your satisfaction is our priority, and we want you to feel confident in your purchase.
At Cacoon, we want you to be completely satisfied with your purchase. We offer a 7-day money-back guarantee for all new subscriptions to our PRO and ENTERPRISE plans.
You are eligible for a full refund if you meet our criteria and request within the time window.
The 7-day money-back guarantee applies to specific subscription types.
Certain items are not eligible for refunds under our policy.
Follow these steps to request a refund from our support team.
When requesting a refund, please include all necessary details.
Understand the timeline and payment method for refunds.
Understand what happens to your account after a refund is processed.
How to cancel your subscription without requesting a refund.
In certain exceptional circumstances, we may consider refund requests outside the standard window.
Please contact us directly before initiating a chargeback with your bank.
Chargebacks may result in immediate account suspension, loss of data, and potential legal action. Most issues can be resolved quickly by contacting our support team.
Contact our support team and we'll help you through the process.
Response Time
Within 2 business days
Monday - Friday, 9 AM - 6 PM
We're committed to providing excellent service and support. If you're not satisfied with Cacoon within the first 7 days, we'll refund your purchase—no questions asked. Your satisfaction is our priority.